Refund policy
At EMA Organic, we want you to love what you order. If something isn't right, here's how returns and refunds work.
Return window
You can request a return within 7 days of receiving your order.
Eligibility
To be eligible for a return, your item must be:
- Unused, unopened, and in its original packaging
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, opened or used shampoo and hair oil cannot be returned, unless the product arrived damaged, defective, or incorrect.
How to request a return
Contact us at emaorganicsofficial@gmail.com with your order number and reason for return. We'll confirm eligibility and share pickup or drop-off instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method (or via bank transfer for Cash on Delivery orders) within 7-10 business days.
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the product and packaging — we'll arrange a free replacement or full refund.
Exchanges
Prefer a swap instead of a refund? Let us know when you reach out, and we'll arrange an exchange for the same or a different product, subject to availability.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect — in which case we cover the cost.
Contact us
📧 emaorganicsofficial@gmail.com